Shipping & Returns
Shipping Policy
Effective Date: [Insert Effective Date]
1. Shipping Methods and Times
At Friza, we are committed to providing a seamless shopping experience, which includes reliable and efficient shipping services. Our products are shipped to destinations within the United States using the following methods:
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Standard Shipping: [Insert estimated delivery time]
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Express Shipping: [Insert estimated delivery time]
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Free Shipping: [If applicable, include details about conditions for free shipping]
Please note that delivery times are estimates and may vary depending on factors such as product availability, shipping destination, and external circumstances.
2. Shipping Rates
Shipping rates are determined based on the following factors:
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The total weight of the order
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The shipping method selected
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The destination address
Customers will be presented with shipping options and their associated costs during the checkout process. We may offer promotions or discounts on shipping from time to time, so be sure to check our website for the latest deals.
3. Order Processing Time
Orders are typically processed within [Insert processing time] business days after payment confirmation. Please allow additional time for order processing during peak holiday seasons or promotional events.
4. Shipping Destinations
Friza currently ships to addresses within the United States. We do not offer international shipping at this time.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Shipping Carriers
We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. Our primary carriers include [Insert Carrier Names]. We reserve the right to choose the most suitable carrier for your order.
7. Shipping Restrictions
Please be aware of the following shipping restrictions:
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We do not ship to P.O. boxes or APO/FPO addresses.
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Adult signature may be required upon delivery for certain items.
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We cannot ship hazardous materials or items deemed unsafe for transportation by federal regulations.
8. Returns and Refunds
For information regarding our returns and refunds policy, please refer to our [Insert Return and Refund Policy].
9. Contact Information
If you have any questions or concerns regarding our shipping policy, please contact us at:
Friza Customer Service Email: [Insert Contact Email] Phone: [Insert Contact Phone Number]
10. Changes to this Shipping Policy
Friza reserves the right to update or modify this shipping policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.
Return & Exchange Policy
Effective Date: [Insert Effective Date]
1. Return Eligibility
At Friza, we want you to be completely satisfied with your purchase. We accept returns and exchanges under the following conditions:
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You must initiate the return or exchange process within [Insert number of days] days of receiving your order.
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The item must be in its original condition, unused, unworn, and with all original tags and packaging intact.
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Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
2. Non-Returnable and Non-Exchangeable Items
Certain items are non-returnable and non-exchangeable, including but not limited to:
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Personalized or custom-made items.
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Intimate apparel, including swimwear and lingerie.
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Items that have been used, washed, or damaged by the customer.
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Items marked as final sale.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
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Contact our customer service team at [Insert Contact Email or Phone Number] to request a Return Authorization (RA) number.
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Clearly mark the RA number on the outside of the return package.
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Include a copy of your original packing slip or order confirmation inside the package.
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Mail the item(s) to the address provided by our customer service team.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item sent or defective product). Friza is not responsible for lost or damaged return packages, so we recommend using a trackable shipping method.
5. Refunds and Exchanges
Upon receiving your return, we will inspect the item(s) to ensure they meet our return eligibility criteria. Depending on your preference and product availability, we offer the following options:
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Refund: If the item(s) meet our return eligibility criteria, we will issue a refund to the original payment method within [Insert number of days] business days.
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Exchange: If you prefer an exchange, we will process the exchange and ship the replacement item(s) to you.
6. Store Credit
In some cases, we may offer store credit as an alternative to a refund. Store credit can be used for future purchases on our website and does not expire.
7. Contact Information
If you have any questions or concerns regarding our return and exchange policy, please contact us at:
Friza Customer Service Email: [Insert Contact Email] Phone: [Insert Contact Phone Number]
8. Changes to this Return and Exchange Policy
Friza reserves the right to update or modify this return and exchange policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.